{"id":6025,"date":"2026-03-24T16:48:20","date_gmt":"2026-03-24T16:48:20","guid":{"rendered":"https:\/\/dto.ro\/demandes-et-reclamations\/"},"modified":"2026-07-10T14:00:03","modified_gmt":"2026-07-10T14:00:03","slug":"demandes-et-reclamations","status":"publish","type":"page","link":"https:\/\/dto.ro\/fr\/demandes-et-reclamations\/","title":{"rendered":"Demandes et r\u00e9clamations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6025\" class=\"elementor elementor-6025 elementor-4845\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98c5653 et-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"98c5653\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dab48e2 e-con-full e-flex e-con e-child\" data-id=\"dab48e2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f12123a elementor-widget elementor-widget-text-editor\" data-id=\"f12123a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si vous souhaitez d\u00e9poser une r\u00e9clamation concernant les services fournis par Dolo Trans Olimp, votre relation de travail avec l\u2019entreprise ou votre interaction avec l\u2019un de nos employ\u00e9s, nous vous invitons \u00e0 remplir le formulaire ci-dessous :<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e5d32bc etheme-contact-form-7-button-custom elementor-widget elementor-widget-et-contact-form-7\" data-id=\"e5d32bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"et-contact-form-7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t                <div class=\"pp-contact-form etheme-contact-form-7 placeholder-show\">\n                                        \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f6104-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"6104\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/6025#wpcf7-f6104-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"6104\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f6104-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> S\u00e9lectionnez votre relation avec l'entreprise *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-187\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"select-187\"><option value=\"...\">...<\/option><option value=\"Employ\u00e9\">Employ\u00e9<\/option><option value=\"Client\">Client<\/option><option value=\"Aucune\">Aucune<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Votre nom et pr\u00e9nom<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Adresse e-mail \u00e0 laquelle vous souhaitez recevoir notre r\u00e9ponse<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> Sujet<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-subject\" \/><\/span> <\/label>\n<\/p>\n<p><label> Message (max. 100 caract\u00e8res) (optionnel)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"file-539\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-539\" \/><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Envoyer\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n                <\/div>\n                \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7091fc4 e-con-full e-flex e-con e-child\" data-id=\"7091fc4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d41115c elementor-widget elementor-widget-text-editor\" data-id=\"d41115c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Information relative au traitement des donn\u00e9es \u00e0 caract\u00e8re personnel<\/strong><\/p>\n<p>Vos donn\u00e9es \u00e0 caract\u00e8re personnel sont trait\u00e9es par Dolo Trans Olimp exclusivement dans le but de traiter et de r\u00e9soudre la r\u00e9clamation ou la demande que vous avez soumise. Lorsque cela est n\u00e9cessaire, vos donn\u00e9es peuvent \u00eatre communiqu\u00e9es \u00e0 des tiers dans le cadre de ce traitement.<\/p>\n<p>&nbsp;<\/p>\n<p>Vos donn\u00e9es seront conserv\u00e9es uniquement pendant la dur\u00e9e n\u00e9cessaire au traitement de votre demande et au respect des obligations l\u00e9gales applicables, puis archiv\u00e9es conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur.<\/p>\n<p>&nbsp;<\/p>\n<p>Les personnes dont les donn\u00e9es \u00e0 caract\u00e8re personnel sont trait\u00e9es par Dolo Trans Olimp peuvent exercer les droits qui leur sont conf\u00e9r\u00e9s par le R\u00e8glement (UE) 2016\/679 relatif \u00e0 la protection des donn\u00e9es (RGPD) en adressant une demande \u00e0 l&rsquo;adresse suivante : Zone commerciale n\u00b0 7, village de Geam\u0103na, commune de Bradu, d\u00e9partement d&rsquo;Arge\u0219, Roumanie ou par e-mail \u00e0 : <a href=\"mailto:dpo@dto.ro\">dpo@dto.ro<\/a><\/p>\n<p><strong>Destination des r\u00e9clamations<\/p>\n<p><\/strong><\/p>\n<p>Toutes les r\u00e9clamations et demandes soumises via le formulaire disponible sur notre site internet seront r\u00e9ceptionn\u00e9es \u00e0 l&rsquo;adresse e-mail suivante :\u00a0<a href=\"mailto:reclamatii@dto.ro\">reclamatii@dto.ro<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Si vous souhaitez d\u00e9poser une r\u00e9clamation concernant les services fournis par Dolo Trans Olimp, votre relation de travail avec l\u2019entreprise ou votre interaction avec l\u2019un&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6025","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dto.ro\/fr\/wp-json\/wp\/v2\/pages\/6025","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dto.ro\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dto.ro\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dto.ro\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dto.ro\/fr\/wp-json\/wp\/v2\/comments?post=6025"}],"version-history":[{"count":4,"href":"https:\/\/dto.ro\/fr\/wp-json\/wp\/v2\/pages\/6025\/revisions"}],"predecessor-version":[{"id":6876,"href":"https:\/\/dto.ro\/fr\/wp-json\/wp\/v2\/pages\/6025\/revisions\/6876"}],"wp:attachment":[{"href":"https:\/\/dto.ro\/fr\/wp-json\/wp\/v2\/media?parent=6025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}